Urban Botanicals offers shipping with FedEx, UPS and Canada Post. We ship within Canada, to the United States and internationally.
We also provide free shipping on Canadian & U.S orders over $75. For amounts under $75, the shipping cost is calculated at the time of check out.
Orders are processed same day. Once your items are sent out, you will be emailed your tracking number. This tracking number lets you know where your parcel is and provide you with an expected delivery date. Should there be any issues/questions with delivery, you must contact your chosen courier to resolve these issues. Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order. A 20% restocking fee will be charged to you if an order is cancelled after processing has begun OR if an order is refused at the point of delivery and returned to us. Should an order be returned to us due to an incorrect address or for any other reason, you will be responsible for all related shipping charges.
We take extra care in packing your order safely so that items have little chance of leaking or breaking during transit. However, in every case, if you do receive an item that has leaked or is damaged/broken, we require that you notify us of this within 48 hours of receiving your shipment.
All shipping costs will be calculated by the shipping agency in regard to Canadian policies. We are not responsible for lost, damaged or missing boxes.